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Terms & Conditions

The following document outlines the terms and conditions for the Aubin website.
Terms Correct as of 27th August 2021

Orders and Contract

Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Next, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online, or Little Label, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.


We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.

Delivery to Stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.


For full courier delivery charges, see the DELIVERY CHARGES section.


Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. . Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

DPD Precise

DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to you if you live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. The charge for this delivery service is £5.99.


This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.

Delivery Charges

Our standard courier delivery charge to home is £3.99 per order for one person delivery items. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

nextunlimited Service

To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Hermes Parcel Shops and collection of any item. The service costs £20 for 12 months’ subscription. If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive.

The nextunlimited Service does not include:

  1. Orders placed for Precise Home delivery; including 2 person deliveries;
  2. Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.
  3. The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

The nextunlimited 1 month free trial

Available to nextpay customers only. Customers must not have had a full nextunlimited subscription in the past 6 months or 3 previous 1 month free trials at any time. The trial includes 30 days of free standard home delivery and returns. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £20 will be automatically charged to your nextpay account at the end of the trial. You have the right to cancel this trial at any time. Exceptions, cancellation rights, terms and conditions apply.

Standard next day delivery

The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand.

Cancellation Rights for nextunlimited

nextunlimited can be cancelled at any time. If you cancel this subscription within its first 14 days and the service has not been used you will be refunded in full. If you wish to do so, please login to your account at next.co.uk and click on the nextunlimited section of ‘My Account.’

After the first 14 days, no refund will be given and access to nextunlimited will immediately stop. This includes if credit is withdrawn or you close your credit account. To cancel after 14 days please phone the customer service team on 0333 777 8000. Please check your service provider for charges.

Renewal of nextunlimited

If you have a credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost. For customers without a credit account, we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.


Next Day Delivery is not available in the following postcodes (subject to change)


NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to Hermes Parcel Shop

Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.


Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.


If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.


Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address . In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery Offers

Free delivery offers are subject to availability. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is free of charge for returns made to nearly 500 Next stores (excluding our airport stores). If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using Hermes Parcel Shop to Return an Order

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.

Returns by Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Next Credit Accounts High Returns Policy

Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high.If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account.We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.

Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.

If you are experiencing financial difficulties, please click here.

Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

  • Next credit account, Nextpay, or Next3Step
  • All major credit and debit cards
  • Next gift cards and e-vouchers
  • Paypal

In-store

  • Nextpay Card
  • Nextpay App
  • All major credit and debit cards (including Apple Pay and Google Pay)
  • Next gift Cards and e-vouchers
  • Cash

Phone

  • Next credit account, Nextpay or next3Step (new credit applications accepted online only)
  • All major credit and debit cards
  • Next gift cards and e-vouchers

The taking of payment from you by Next under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

Nextpay Credit Account

Representative 23.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.

Next3step Credit Account

Representative 29.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.

Credit Marketing

The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.

Where you can use your Next credit account:

nextpay

- Next Online

You can also use a nextpay credit account on the following retailers websites in partnership with Next Online:

- Laura Ashley (next.co.uk/lauraashley)

- Childsplay Clothing (childsplayclothing.co.uk)

- Victoria Secret (please note this does not include redemption of the £10 welcome offer to credit)

- Aubin ( (AubinandWills.Next.co.uk)

In store

You can use a nextpay card (formally known as Directory Card) or the nextpay in-app digi card in the following retailers stores:

- Next

next3step

You can use a next3step credit account online through the following retailers websites:

- Next Online

- Childsplay Clothing (childsplayclothing.co.uk)

- Aubin (AubinandWills.Next.co.uk)

Gift Cards


You can use the Gift Card as full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk*.


You cannot buy a Gift Card with another Gift Card or an e-voucher.


A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.


You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards.


Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.


The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.


The Gift Card cannot be exchanged for cash. No change or refund will be given


If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.


To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.


Your balance will be updated after every purchase and will be shown on your till receipt.


The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.


Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.


This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card.


Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.


*Exclusions apply. The Gift Card cannot be used to purchase the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.


eVouchers

You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.


You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.


Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.


Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk or Aubinandwills.Next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.


eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.


The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.


If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.


Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.


This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.


Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.


The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.


Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.


Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.


Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.


Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.


*Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.


Online PIN Incentives


In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident. If you do not have a Next account, you must visit next.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.


For existing Next account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through next.co.uk, you must click the offer button accompanying the PIN or visit next.co.uk/epin


The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.


The PIN can only be used for purchases made online.


The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable.


The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.


Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.


Offer open to customers of Next Online, who are UK residents over 18 years old only.


Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

VIP SALE

  1. Only invited nextpay credit customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account. Exclusions to the VIP Online Sale apply.
  2. Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer.
  3. If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address. The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for VIP sale orders.
  4. You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
  5. During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
  6. The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.
  7. All Sale items are subject to availability.
  8. Next day delivery is not available for VIP Sale orders.
  9. Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
  10. Send to a friend delivery service will not be available during the Next Sale.
  11. Delivery to Next stores is available (selected stores only) for sale orders but delivery to Hermes Parcel shops and DPD Precise is not available.
  12. The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products, Laura Ashley and childsplayclothing.co.uk.

New nextpay Customers - Early Online Sale Access

**Early access to our Online Sale also known as VIP Sale is a benefit to nextpay customers. Exclusions apply. To be allocated a VIP Sale invite you will need to have successfully opened a nextpay credit account ahead of any promoted deadline (communicated both on & off site in the lead up to a Sale) and will need to be opted in to receive marketing emails.

Main Sale Events

  1. All sale items are subject to availability.
  2. Next day delivery is not available for Sale orders.
  3. Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
  4. Delivery to Next stores and Hermes Parcel shops is available for sale orders but delivery to DPD Precise is not available.
  5. The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products, Laura Ashley and childsplayclothing.co.uk.
  6. Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
  7. Black Friday Event Terms & Conditions Only

    • All Black Friday items are subject to availability.
    • Delivery to Next stores and Hermes Parcel shops is available for Black Friday orders but delivery to DPD Precise is not available.
    • Next day delivery is not available for Black Friday orders.
    • Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
    • The Black Friday offer cannot be used in conjunction with any other discounted offer.
    • During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
    • Our Black Friday and Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
    • Only applicable to items that are marked as being in the Black Friday promotion.
    • See Frequently Asked Questions for further help and information.

General Complaints

If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8247# or email complaints@next.co.uk . Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Credit Complaints

You may be entitled to refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk

These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. To register on the site and to place orders with Next you must be aged 18 or over and a UK resident. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy.

Prices

UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for products are subject to availability.

Colour of reproduction

Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Direct Marketing Association

Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.

Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

Company Information, VAT And Sales Taxes

Company Registered Number: 4521150
United Kingdom VAT Registration: GB 179 7658 90
Jersey GST registration: 0002822

Changes

If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Aubin

The Aubin pages on this website are operated by Next under license from Aubin Brands. Aubin trade marks and © used by permission from Aubin Brands Copyright.


© Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.

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